Samsung ATIV Book 9 Plus NP940X3G-K04US Voucher

Francie Wright (Dover, Ohio USA) : This computer makes me happy everyday. I bought it as a transition between home and work and I have to say it does all I could possibly want. Windows 8 is easier every day. This is an easy computer to carry places with the right case, not heavy and not big. It has worked with all programs old and new that I have thrown at it. So glad I made the decision to buy this over all of the others I was looking at. I was a huge HP fan and still am but Samsung is really nice to work with.

calc "calc" (Chappaqua, NY USA) : I immediately went to Samsung online customer service. I went to customer service chat and was told to not return the computer but go to the service site that I was directed to. After spending way too much time inputting information about the product, myself, my purchase and the problem I was experiencing, I was asked for more information or I would be charged $55.00. I provided the information and was told to take the computer to the nearest service center. The nearest service center is in Fort Worth, Texas and I live in the Seattle, WA area.

VoiceofReason (Washington State) : This thing is slow, slow and slow. Did I mention it is slow? I knew it came with a 5400 rpm drive, but I bought a SSD to install in its place. But once I get the laptop I find out that the hard drive is not user replaceable. The only thing a user can do is add another stick of RAM. Since there is already 8GB onboard more RAM is not going to improve the slowness of the miserable hard drive. WEI of the hard drive in my current Sony laptop with a SSG is 7.9, the Samsung's hard drive is 5.9. What a joke for a $1,100 laptop. Guess I am eating 15% and returning this dog.